Frequently Asked Questions
Everything you need to know about SILCA performance gear and services.
What makes SILCA products different from other cycling brands?
SILCA focuses on the intersection of performance and longevity. We use premium materials like 3D-printed titanium and laboratory-grade lubricants to ensure our tools and accessories outperform and outlast standard equipment.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy for performance gear?
We offer a 30-day satisfaction guarantee. If your gear is unused and in its original packaging, you can return it for a full refund. Please note that used consumables like chain wax or lubricants cannot be returned once opened.
Do SILCA tools come with a warranty?
Yes, we take pride in our craftsmanship. Most of our hard goods and tools carry a limited lifetime warranty against manufacturing defects to ensure your investment is protected for years of riding.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for larger purchases.
How can I track my order?
Once your order is processed, an email confirmation will be sent containing a direct link to your tracking information. You can also log into your SILCA account to view your order history and status.